This depends on your company policy. Please refer to your HR on this.
Do I really need to check the panel locator before visiting the healthcare provider?
Yes, your company determines the approved list of panel healthcare provider for its employees. This list may change from time-to-time & may not include all of HealthMetrics' healthcare partners.
Do I still need to get the hardcopy MC if there is Digital MC given by the doctor?
Yes. You would still need to get the hardcopy MC & will need to pass it back to company HR when you are back at work.
Do I need to pay cash at the panel?
If your treatment is covered by the company at your company's approved panel, you do not need to pay cash. If you've exceeded your benefits limit or received uncovered treatments, you will need to top-up the outstanding amount in cash.
How do I check on my benefits entitlement & balances?
You can get this info in the HealthMetrics mobile app under your profile. Your past visits history will also be viewable within the mobile app.
How do I call or find out more about the panel healthcare provider?
When searching for a panel healthcare provider within the mobile app, tap on the clinic name & you will find the profile of the clinic including the services available (eg. xray), availability of female doctors & operating hours.
