Jakarta, 16 April 2025 – HealthMetrics, a leading digital Third-party Administrator (TPA) in Southeast Asia, announced the official launch of HealthMetrics Indonesia - uniting the longstanding expertise of Across Asia Assist Indonesia (AAA) with HealthMetrics’ advanced digital infrastructure to create a single, integrated digital TPA powerhouse poised to transform healthcare administration in Indonesia and Southeast Asia.

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For over a decade, Across Asia Assist Indonesia has supported millions of Indonesians through its role as a TPA and international medical assistance provider - serving insurance clients such as Allianz, AXA, Tokio Marine, and local corporates. Following HealthMetrics’ acquisition of AAA in 2022, the company has now officially rebranded to HealthMetrics Indonesia to reflect this transformation - bringing together deep local expertise with next-generation digital infrastructure. This rebranding aims to deliver faster, smarter, and more seamless healthcare administration for insurers, corporations, healthcare providers, and members across the country and regionally.

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Alongside the launch of HealthMetrics Indonesia, the company also launched three flagship solutions in Indonesia: the HealthMetrics Cloud Platform, Global Member App, and International Assistance Hub. These digital solutions mark a new era of scalable, intelligent, and patient-centric healthcare administration with greater efficiency, transparency, and access to care, both locally and across borders.

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“We believe our digital-first approach is fully aligned with Indonesia’s vision for Indonesia Emas 2045 to build an integrated healthcare ecosystem that connects stakeholders and elevates healthcare outcomes nationwide,” said Dr. Madan Mohan Vasandani, CEO of HealthMetrics Indonesia.

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In addition to continuing its trusted support for insurers and large organisations currently working with HealthMetrics’ TPA services, HealthMetrics Indonesia is bringing its award-winning, ISO27001-certified Cloud Platform, to a broader corporate audience. The platform empowers HR and business leaders to gain real-time insights, track health trends, and implement wellness strategies that foster healthier, more engaged, and productive workforces. 

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HealthMetrics promotes health equity, affordability, and better access to care for businesses and employees in Indonesia. This meets the growing need among Indonesian companies for digital tools that help manage healthcare costs, support employee well-being, and build stronger, more resilient organisations

Alvin Yuan, Co-founder & Group Chief Executive Officer of HealthMetrics Group, said, “No single player can fix Southeast Asia’s fragmented healthcare system. But by aligning technology, partnerships, and purpose, we can co-create a connected, borderless healthcare future. As such, I am excited with this unification of a shared mission with our Indonesian team, which already carry a formidable track record as a leading TPA and the largest assistance company in Indonesia.”

Technology remains a key pillar in HealthMetrics’ vision for a borderless healthcare ecosystem. In Indonesia, the HealthMetrics Cloud Platform will connect insurers, corporates, and providers to manage domestic and international policies seamlessly. With features like instant member enrolment, AI-driven claims, fraud detection, cost containment, and real-time insights to ensure efficient and high-quality care delivery. This is supported by the HealthMetrics Global Member App, which allows users to link multiple insurance policies, access care globally, request guarantee letters and claims, and enjoy wellness benefits – all from a single app.

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To further improve cross-border care, the HealthMetrics International Assistance Hub offers access to over 15,000 direct billing healthcare providers through its regional TPA network, ensuring smoother coordination and improved provider terms. With this strong digital foundation, HealthMetrics has grown rapidly into a leading digital TPA since its establishment in 2015, with a solid presence in Malaysia, Singapore, and Indonesia.

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Advent Phang, Co-founder & Group Chief Technology Officer of HealthMetrics Group, said, “Our focus is not only on digitisation, but on intelligent digital solutions – bringing cost savings, transparency, and control to all stakeholders in the healthcare journey.”

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This commitment to smarter digital solutions was brought to life at HealthMetrics Spotlight 2025, which brought together over 100 of the country’s most influential leaders from the healthcare, insurance, employee benefits, and corporate sectors. The event served as a dynamic platform to explore the future of healthcare administration in Indonesia, highlighting the vital role of digital-first infrastructure in improving access, efficiency, and quality of care for all Indonesians. 

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Underscoring the collaborative spirit of the event, the event was supported by KPJ Healthcare Berhad, one of the region’s largest private healthcare providers, reflecting the importance of cross-border partnerships in advancing a connected, borderless healthcare experience for Indonesian corporates, insurers, and members.

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HealthMetrics has served over 100+ insurers, 3,000+ corporate clients, facilitating medical care through a network of 15,000+ healthcare providers. Trusted by global insurers, the company continues to lead in digital healthcare administration with solutions that streamline benefits management. As HealthMetrics nears a decade of innovation, it continues to grow its impact across Southeast Asia and is on track to exceed US$1 billion in cumulative medical treatments by the end of 2025, with borderless, connected, and AI-driven solutions, it is well-positioned to help corporates and insurers transform the way healthcare is managed. 

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About HealthMetrics

HealthMetrics is a digital Third-Party Administrator (TPA) providing end-to-end healthcare administration and management solutions for corporates and insurers. The platform connects corporate and insurance members to a broad network of healthcare providers across Southeast Asia, offering borderless healthcare administration and assistance, fraud management and cost containment measures. Members experience seamless regional access to healthcare services through HealthMetrics' mobile app, ensuring convenient access to cashless treatments covered under their policy within their fingertips.

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Emerald Communications

Rene Leow: 017 883 0848 / reneleow@emeraldcomms.com

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