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A Guide to Proper Payment Notification for HealthMetrics Clients

At HealthMetrics, we strive to provide a smooth payment experience for our clients. We understand that making payments can be time-consuming. However, proper payment notification is crucial to maintain our operations and ensure timely payment processing.

This article aims to provide a clear guide on the proper payment notification channels to use when submitting payments to HealthMetrics.

Whitelisting Payment Notification Reminders
Whitelisting [email protected] to [email protected] email addresses is essential to ensure that payment notification reminders are delivered to our clients' inboxes without being blocked by spam filters or other security measures. 

Kindly inform your IT department to whitelist our email addresses to ensure the payment notification reminders are correctly delivered.
Including Invoice Number in the Subject Email
Clients should include the transaction’s invoice number when sending the email notification. This information can be found on the HealthMetrics Portal under the Transaction Tab.
Including this information ensures that payments are matched to the correct invoice, making it easier for us to acknowledge receipt of payment and update our clients' accounts accordingly.

Additionally, clients should provide payment advice to our finance email at [email protected], including the transaction number in the subject line.
This helps us match payments to invoices more efficiently, making it easier to acknowledge receipt of payment and update our clients' accounts accordingly. Should you have any enquiries, kindly email [email protected]
Proper payment notification is crucial to ensure timely payment processing and maintain a smooth payment experience for our clients. 

By whitelisting payment notification reminders, including invoice numbers in payment notifications, and promptly acknowledging payments, we can streamline the payment process and maintain a healthy partnership. 

At HealthMetrics, we value our clients and strive to provide a smooth payment experience. We hope this guide has been helpful and look forward to continuing our partnership with you.
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Copyright © 2020 • HealthMetrics (Reg # 201501045173) 
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