A Guide to Proper Payment Notification for HealthMetrics Clients

This article aims to provide a clear guide on the proper payment notification channels to use when submitting payments to HealthMetrics.

Kiren Velu Pillai
June 15, 2023

Dear Valued HealthMetrics and Across Asia Assists Clients,

We want to ensure that your payment experience with us is as smooth and hassle-free as possible. We understand that submitting payments can be time-consuming, so proper payment notification is crucial for our operations and timely payment processing.

To help you with this, we have created this guide to provide clear instructions on the proper payment notification channels for submitting payments to HealthMetrics and Across Asia Assists.

1.   Whitelisting Payment Notification Reminders

To avoid spam filters or other security measures, we highly recommend that you whitelist our email addresses, specifically system@healthmetrics.com. This will ensure that payment notification reminders are correctly delivered to your inbox. Please inform your IT department to do this as soon as possible.

2.   Including Invoice Numbers in Bank Transfer Remarks

We also advise our clients to include invoice numbers as a remark during bank transfers. This will help us identify the payment and ensure it matches the correct invoice.

3.   Including Invoice Number in the Subject Email

In addition, to including invoice numbers as a remark during bank transfers, please include the transaction's invoice number when sending email notifications for payments. You can find this information on the HealthMetrics Portal under the Transaction Tab.

By including this information, we can match payments to the correct invoice, making it easier for us to acknowledge receipt of payment and update your accounts accordingly.

4.  Providing Payment Advice to Our Finance Email

Apart from including the invoice number in the subject line, please provide payment advice to our finance email at:

This helps us match payments to invoices more efficiently, making it easier to acknowledge receipt of payment and update your accounts accordingly.



Proper payment notification is essential to ensure timely payment processing and maintain a smooth payment experience for our clients.

Following these guidelines can streamline the payment process and maintain a healthy partnership. At HealthMetrics, we value our clients and strive to provide the best experience possible. We hope this guide has been helpful and look forward to continuing our partnership.

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