HealthMetrics ​
E-Pharmacy Onboarding​

Long Term Medication Dispensing Service​.
Origin Pharmacy

Access e-Pharmacy through HealthMetrics Mobile App​

The access to the e-Pharmacy feature is through the HealthMetrics Mobile App, which is already available to client’s members.​
Origin Pharmacy

Request Medicine Refill: Without Prescription

Step 1

Origin Pharmacy
Tap on the Telehealth icon.

Step 2

Origin Pharmacy
Tap on the Request medicine refill.

Step 3

Origin Pharmacy
Fill in your prescription details and select No under the "Do you have prescription now?".

Step 4

Origin Pharmacy
You will be redirected to WhatsApp for your teleconsultation with our teleconsultation provider accordingly. ​
The operating hours are as per below:​​

Monday-Friday : 9:00am – 6:00pm​Saturday : 10:00am – 4:00pm​​

Remarks:
Teleconsultation provider may respond within 2 hours​
Notes:

A digital prescription will be issued to HealthMetrics pharmacy partner, Origin accordingly for their dispensing of the medication.​

Request Medicine Refill: With Prescription from Doctor

Step 1

Origin Pharmacy
Tap on the Telehealth icon.

Step 2

Origin Pharmacy
Tap on the Request medicine refill.

Step 3

Origin Pharmacy
Fill in your prescription details and select Yes under the "Do you have prescription now?".

Step 4

Origin Pharmacy
Read and confirm the Terms and Conditions and tap Next.

Step 5

Origin Pharmacy
Upload your physical prescription photo and tap Next.

Step 6

Origin Pharmacy
Confirm your details summary, confirm your document and agreement. Tap submit.

Step 7

Origin Pharmacy
Once your request is made, you will be able to track your request accordingly as per the “Refill Prescription” page on the app.​

How to check your medication dispensing status?

Step 1

Origin Pharmacy
Tap on the Telehealth icon.

Step 2

Origin Pharmacy
Tap on the View refill history.

Step 3

Origin Pharmacy
Select your order.

Step 4

Origin Pharmacy
You may check your prescription refill order details.

E-Pharmacy Programme Process Flow​

Origin Pharmacy
Teleconsultation or self-upload prescription
1 ​Business Day​
Origin Pharmacy
Origin Pharmacy to receive e-prescription and prepare LTM​
1 ​Business Day​
Origin Pharmacy
LTM is dispensed by Origin Pharmacy
3-7 ​Business Day​
Origin Pharmacy
Receive LTM at your preferred address
3-7 ​Business Day​

More on E-Pharmacy

Explore more guides on how to enjoy the benefits of HealthMetrics' E-Pharmacy.
*Remarks: Video may display a previous app UI before the latest update

Important notes

Limitation
  • Medication that requires storage in fridge (cold chain)
  • Vaccines & Insulin.​
  • Condition that requires immediate medical attention (Acute).​
  • Patient A has been diagnosed with dysmenorrhea (chronic menstrual pain) for the past three years. She is prescribed with Ponstan tablet (Mefenamic acid) for pain relief on a monthly basis. ​
  • Patient is in pain NOW, which is considered as acute condition. Immediate medical attention is required, please go to the nearest clinic.​
We are also able to help:
  • Patient refills her medicine in case she is having menstrual pain in the future (non urgent scenario), medicine can be fulfilled by Origin​.

Frequently asked questions (FAQ)

Who is eligible to enrol for this Pharmacy Program? ​

Users living with long term disease (chronic disease) and had been taking LTM as prescribed & stable with the regimen. ​

What is the definition of LTM? ​

Medication that is taken daily for a period exceeding 6 months. ​

What are the examples of LTM? ​

Medication for condition such as asthma, pulmonary disease, arthritis, gout, high blood pressure, high cholesterol and triglycerides, diabetes, chronic pain, heart disease, cancer, dementia, thyroid disease, etc.​

What is the definition of chronic disease? ​

Conditions that last 1 year or more and require ongoing medical attention/treatment. ​

Who is suitable for the program? ​

Users with conditions as below:

• Non-cold chain LTM ​
• Non-urgent medication ​
• Non-acute conditions ​

What are cold chain drugs? ​

Cold chain drugs are drugs that are required to be stored in the fridge and transported via cold storage within 2-8 degree Celsius. Examples are: ​

• Insulins (for diabetes)
​• Specific probiotic (stomach issue) ​
• Some eye drops (glaucoma) etc .

How much is the Telemedicine consultation fee? ​

Each session is charged at RM15 only ​

How long is the Rx validity period issued via Telemedicine consultation? ​

Each Rx is valid for up to 3 months. ​

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