How to do a non-panel reimbursement claims

Claim reimbursement will never get any easier than this.
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HealthMetrics Onboarding
Step 1

Tap on the 3-dots at the bottom right of your screen

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Step 2

Select Payment Accounts

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Step 3

Tap the Add button at the bottom right

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Step 4

Fill in your bank details

Turn on the "Set as default" to make this payment details as the main account.

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Step 5

Review your details and tap Yes to confirm

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Step 6

Now your bank account has been linked to the app

Bank account is for reimbursement purposes only.

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Step 7

Go back to the home screen and select Submit Claims

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Step 8

Fill in all the necessary details for the claim, tap Next

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Step 9

Fill in the secondary details and upload your receipt

Please ensure the uploaded receipt is clear and readable to avoid claims rejection.

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Step 10

Complete your Medical Certificate (MC) details (If any)

Please ensure the uploaded MC is clear and readable.

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Step 11

Review your details and tick the declarations

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Step 12

All set! Your claim has been submitted for approval.

Select "Back to Claim Listing" to view your claim listing.

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Step 13

On the home screen, scroll down and find Reimbursement claims

Select the claims shortcut or select "View all" to view all claims.

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Step 14

Select any of your claim to see more details.

Claims will be categorised based on claims status.

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Step 15

You can now view your claim status and timeline

Your submitted claim will be processed within 3 working days. Once approved, you will receive the payment in your bank account within 1 month.

If your HR is managing your submitted claims manually, please check with them on the timeline.

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